Welcome to Winspirit Casino. These Terms and Conditions govern your use of our website, services and gaming platform accessible at winspirit33.com. By creating an account or placing any wager, you confirm that you have read, understood and agreed to be bound by these terms in their entirety. We encourage you to review this page regularly, as we may update these conditions from time to time. If you do not agree with any provision outlined below, please refrain from using our services.
General Terms
Winspirit Casino is operated by Complete Technologies N.V., a company registered and established under the laws of Curaçao, with registered address at Heelsumstraat 51, E-Commerce Park, Curaçao. We hold a licence issued by the Curaçao Gaming Control Board under licence number OGL/2024/923/0383.
Payment processing services are provided by BOVIVE LTD, a company incorporated in Cyprus (Registration No. HE 388037). All financial transactions conducted through our platform are processed by this entity on our behalf.
By accessing Winspirit Casino, you acknowledge that online gambling may not be legal in all jurisdictions. It is your sole responsibility to determine whether accessing and using our services is compliant with applicable laws in your location. In Australia, the Interactive Gambling Act 2001 (IGA) regulates online gambling services. We recommend that Australian players familiarise themselves with the provisions of the IGA and any relevant state or territory legislation.
These terms constitute a legally binding agreement between you ('the Player') and Complete Technologies N.V. ('the Operator', 'we', 'us', 'our'). They apply to all interactions with our platform, including but not limited to account registration, deposits, gameplay, withdrawals and communications with our support team.
Account Registration and Verification
To use Winspirit Casino, you must create a personal account. You are permitted to hold only one account. Multiple accounts held by the same individual will be closed, and any associated balances may be forfeited. You must be at least 18 years of age to register. We reserve the right to request proof of age at any time, and failure to provide satisfactory documentation will result in account suspension.
During registration, you must provide accurate, current and complete information, including your full legal name, date of birth, residential address, email address and telephone number. Providing false or misleading information constitutes a material breach of these terms.
As part of our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, we may request the following verification documents at any stage: a government-issued photo ID (passport, driver's licence or national identity card), proof of address dated within the last three months (utility bill, bank statement or government correspondence) and proof of payment method (partial card images, e-wallet screenshots or bank statements). Verification must be completed before we process any withdrawal exceeding A$500 or as otherwise required at our discretion.
You are solely responsible for maintaining the confidentiality of your login credentials. Any activity conducted through your account is deemed to have been authorised by you. If you suspect unauthorised access, contact our support team immediately at [email protected].
We reserve the right to refuse registration or close any account at our sole discretion, including where we suspect fraudulent activity, identity misrepresentation or breach of these terms.
Deposits and Withdrawals
Winspirit Casino supports a range of deposit and withdrawal methods available to Australian players. All monetary amounts displayed on our platform for the Australian market are denominated in Australian Dollars (A$) unless otherwise stated.
Deposits are generally processed instantly. The minimum deposit amount is A$20 unless otherwise specified for a particular payment method. We do not charge fees for deposits, although your payment provider or financial institution may apply their own charges.
Withdrawal requests are subject to a processing period of up to 24 hours for e-wallet methods and up to 5 business days for bank transfers and card payments. The minimum withdrawal amount is A$30. Weekly and monthly withdrawal limits may apply depending on your account status and VIP level. Standard accounts may withdraw up to A$7,500 per week.
All withdrawals must be made to the same payment method used for the most recent deposit, where technically possible. This policy exists to prevent money laundering and comply with our regulatory obligations. If the original deposit method does not support withdrawals, an alternative method will be arranged at our discretion.
We reserve the right to request full KYC verification before processing any withdrawal. Accounts that have not completed verification may experience delays. In cases where we detect irregular play patterns, bonus abuse or suspected fraud, we may withhold withdrawals pending a thorough investigation.
Dormant accounts — those with no login activity for 12 consecutive months — may be subject to a monthly inactivity fee of A$5 or the remaining balance, whichever is less, until the balance reaches zero or the account is reactivated.
Bonus Terms
Winspirit Casino offers various promotional bonuses and free spins to eligible players. Each promotion is subject to its own specific terms, which are communicated at the time of the offer. The following general bonus conditions apply unless otherwise stated in the promotion-specific terms.
All bonus funds are subject to a wagering requirement of 40 times (x40) the bonus amount before any winnings derived from the bonus can be withdrawn. For example, if you receive a A$100 bonus, you must place wagers totalling A$4,000 before the bonus balance and any associated winnings become withdrawable.
The maximum bet permitted while an active bonus is in play is A$5 per spin or A$5 per bet line, whichever is lower. Exceeding this limit may result in the forfeiture of the bonus and any associated winnings. This rule applies to all game types, including pokies, table games and live dealer games.
Bonus validity periods are set at 14 days from the date of activation unless otherwise specified. Any bonus funds and associated winnings that remain subject to wagering requirements after the validity period expires will be automatically removed from your account.
Game contributions towards wagering requirements vary by game type: pokies contribute 100%, table games (roulette, blackjack, baccarat) contribute 10%, video poker contributes 10%, and live dealer games contribute 10%. Certain games may be excluded from bonus play entirely; these are listed within the specific promotion terms.
Free spins winnings are credited as bonus funds and are subject to the same wagering requirements outlined above. The maximum cashout from free spins is limited to A$500 unless stated otherwise in the promotion.
We reserve the right to revoke bonuses, void winnings and close accounts where we identify bonus abuse. Bonus abuse includes, but is not limited to: opening multiple accounts to claim duplicate offers, using irregular betting patterns designed to meet wagering requirements with minimal risk (such as betting on both red and black in roulette simultaneously), or colluding with other players.
Bonuses cannot be combined unless explicitly stated. Only one bonus may be active on your account at any time. If you wish to forfeit an active bonus, contact our support team.
Responsible Gaming
Winspirit Casino is committed to promoting responsible gambling. We provide a range of tools to help you manage your gaming activity, including deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion options. These tools can be accessed through your account settings or by contacting our support team at [email protected].
You may set daily, weekly or monthly deposit limits at any time. Reductions to deposit limits take effect immediately. Increases to deposit limits are subject to a 24-hour cooling-off period before they become active, giving you time to reconsider.
Self-exclusion is available for periods ranging from 1 day to 90 days, or you may request permanent self-exclusion. During any self-exclusion period, your account will be closed to all gaming activity, and you will not receive marketing communications from us. Permanent self-exclusion is irreversible.
If you are experiencing difficulties with gambling, we encourage you to seek support. Australian players can contact Gambling Help Online on 1800 858 858 (available 24/7) or Lifeline on 13 11 14. Additional information about our responsible gambling tools and external support resources is available on our dedicated Responsible Gambling page.
We do not permit anyone under the age of 18 to create an account or gamble on our platform. We employ verification procedures to prevent underage gambling, and any account found to belong to a minor will be immediately closed with all funds returned to the originating payment method.
Intellectual Property
All content on the Winspirit Casino website — including but not limited to text, graphics, logos, icons, images, audio clips, software and its compilation — is the property of Complete Technologies N.V. or its licensors and is protected by international copyright, trademark and other intellectual property laws.
You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit any material from our website without our prior written consent, except for temporary copies made by your browser for the purpose of viewing the site and content that we have explicitly made available for download.
The Winspirit Casino name, logo and all related names, logos, product and service names, designs and slogans are trademarks of Complete Technologies N.V. You may not use these marks without our prior written permission. All other names, logos, product and service names, designs and slogans on this website are the trademarks of their respective owners.
Game content, including visual assets, sound effects and gameplay mechanics, is provided by third-party game developers under licence. These developers retain all intellectual property rights in their respective games.
Limitation of Liability
Winspirit Casino provides its services on an 'as is' and 'as available' basis. We make no warranties or representations, express or implied, regarding the operation of our platform, the accuracy of information provided, or the reliability of any content or services accessible through our website.
To the fullest extent permitted by applicable law, Complete Technologies N.V., its directors, employees, agents and affiliates shall not be liable for any indirect, incidental, special, consequential or punitive damages, including but not limited to loss of profits, data, use, goodwill or other intangible losses, resulting from your access to or use of (or inability to access or use) our services.
We shall not be liable for any losses arising from: technical malfunctions, server failures, internet connectivity issues or software errors that are beyond our reasonable control; unauthorised access to your account resulting from your failure to maintain the security of your login credentials; or any action taken by us in accordance with these terms, including account suspension, bonus forfeiture or fund confiscation where we have identified a breach of these conditions.
Our total aggregate liability to you for any claims arising from or related to these terms or your use of our services shall not exceed the amount of deposits you have made in the 12-month period preceding the event giving rise to the claim, or A$1,000, whichever is less.
Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law, including the Australian Consumer Law as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
Dispute Resolution
If you have a complaint or dispute regarding any aspect of our services, we encourage you to first contact our customer support team at [email protected]. We aim to resolve all complaints within 14 business days of receipt.
When submitting a complaint, please include your account username, a detailed description of the issue, any relevant transaction IDs or reference numbers and the resolution you are seeking. The more detail you provide, the faster we can investigate and resolve your concern.
If you are not satisfied with the outcome of our internal complaint process, you may escalate your dispute to the Curaçao Gaming Control Board, our licensing authority. Details of their complaint procedures can be obtained from their official website.
For Australian players, you may also lodge a complaint with the Australian Communications and Media Authority (ACMA) if you believe our services breach the Interactive Gambling Act 2001. ACMA can be contacted through their official website at acma.gov.au.
These terms shall be governed by and construed in accordance with the laws of Curaçao. Any disputes not resolved through the processes described above shall be submitted to the exclusive jurisdiction of the courts of Curaçao, except where mandatory consumer protection legislation in your jurisdiction provides otherwise.
Amendments to Terms
We reserve the right to modify, update or replace any part of these Terms and Conditions at our sole discretion. Changes may be made for a variety of reasons, including but not limited to: compliance with new legal or regulatory requirements, improvements to our services, changes to our operational procedures or corrections of errors.
Material changes to these terms will be communicated to registered players via email to the address associated with their account, or through a prominent notice on our website. Your continued use of Winspirit Casino following the posting of any changes constitutes your acceptance of those changes.
We recommend reviewing this page periodically to stay informed of any updates. The 'Last Updated' date at the top of this page indicates when the most recent revisions were made. If you do not agree with any amended terms, you should cease using our services and close your account by contacting [email protected].
These terms were last updated on 3 April 2026.
Frequently Asked Questions
You must be at least 18 years old to create an account and play at Winspirit Casino. We verify the age of all players during our KYC process and will close any account found to belong to a person under 18.
All bonus funds carry a 40x wagering requirement. This means you must place wagers equal to 40 times the bonus amount before bonus funds and any winnings derived from them can be withdrawn. The maximum bet while a bonus is active is A$5 per spin.
Unless otherwise stated in the specific promotion terms, all bonuses must be wagered within 14 days of activation. Any remaining bonus funds and associated winnings are forfeited after this period.
E-wallet withdrawals are processed within 24 hours. Bank transfers and card payments may take up to 5 business days. All first-time withdrawals and withdrawals over A$500 require KYC verification to be completed.
No. Each player is permitted one account only. Creating multiple accounts is a breach of our terms and may result in closure of all accounts, forfeiture of balances and permanent exclusion from our platform.
Winspirit Casino is operated by Complete Technologies N.V., registered in Curaçao at Heelsumstraat 51, E-Commerce Park. We are licensed by the Curaçao Gaming Control Board under licence number OGL/2024/923/0383. Payment processing is handled by BOVIVE LTD (Cyprus, HE 388037).
You can request account closure or self-exclusion by contacting our support team at [email protected]. Self-exclusion options range from 1 to 90 days for temporary periods, or you can request permanent self-exclusion, which is irreversible.
Accounts that remain inactive for 12 consecutive months are classified as dormant and may be subject to a monthly inactivity fee of A$5 (or the remaining balance, whichever is less) until the balance reaches zero or you reactivate your account.
